Hear from members before the bad review goes up.
QR and NFC tags in every gym zone — locker rooms, studios, restrooms, equipment areas — let members leave a one-tap cleanliness rating. No app install, no account. The signal arrives in time to fix the issue, not in time to apologize.
What breaks without it
- Members complain at the front desk after they've already had a bad workout — or worse, on Google
- Cleanliness feedback collected through monthly surveys arrives too late to act on
- No zone-level or shift-level signal — just averaged sentiment across the whole club
What CleanScan does
- Anonymous 1-5 cleanliness ratings per zone, captured on tag scan — no app install, no account
- Per-zone sentiment by hour and shift, so you see whether the locker room turns at 6pm or stays clean all day
- Negative ratings open the issue grid — members tell you which fixture, which equipment, which restroom stall
- Routes feedback to your porter team or contractor automatically based on zone-to-team assignment
What changes
Catch a dirty restroom from a member scan before it becomes a 1-star review
Show your cleaning contractor exactly which zones and shifts members rate lowest
Replace post-cancellation exit surveys with daily signal you can actually act on
Built for these teams
Related reading
Proof of Work vs. Surveillance for Cleaning Crews
Proof of work and surveillance are not the same thing. For cleaning crews, the right system records work events without tracking the whole shift.
How to Prove Your Team Cleaned: A Guide for Commercial Cleaning Contractors
If the client calls tomorrow and asks 'was the third floor done last night?' — what record can you send? Five practical methods for proving your team cleaned.
Common questions
Do members need to download an app?
No. A member scans the QR tag with their phone camera, picks a 1-5 rating, and optionally adds a comment. No app install, no account, no login. The scan captures which zone automatically.
Will this generate complaints we can't respond to?
Negative ratings route directly to the responsible team (your porter, contractor, or facility staff) based on zone-to-team assignment. The point is to surface the signal early enough to fix it. You see the rating, the zone, the time, and any comment the member left — and you decide how to respond.
How is this different from a gym member NPS survey?
NPS surveys ask a member how they feel about the club. CleanScan asks how a specific zone looked at a specific moment — and creates a structured record you can pair with the cleaning log for that same zone. The signal is operational, not perceptual.
Ditch the groupchats and email threads.
Free for small teams. Talk to us for multi-site plans.